NORTHBENCH STUDIO
Last updated 4 November 2026.
If a purchase is not what you expected, tell us and we will refund it. That is the policy. The rest of this page is detail.
Use Help and contact and say which item you bought. You do not need to give a reason, and you will not be argued with. If you have the order number it is faster, but it is not required.
Refunded in full through Gumroad, back to the original payment method. Gumroad's own processing times apply once we have issued it.
Cancel at any time and you will not be charged again; access continues to the end of the period you have already paid for. If you want the current period refunded as well, ask and we will refund it.
Nothing to refund. If a free file is wrong or will not open, tell us and we will fix it.
One older product was published with a refund window that has not been reconciled with the rest of the catalogue. Rather than publish a number that might be wrong for the item you bought, the policy is simply that we refund on request. That is more generous than a window, not less. The window on that one listing will be corrected.
Nothing on this page limits any refund or withdrawal right you have under the consumer law of the country you live in. Where those rights give you more than this page does, they apply.
We will not make you jump through steps, require you to prove a fault, or quietly ignore a request. If a refund is refused for any reason, you will be told why in writing.
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