the shelf / guides / find-who-to-email

How to find the right person to email at a company

Cold emails fail at the address line more than anywhere else. info@ is a bin with office hours. Finding the one person whose week your work improves is the whole job.

The short answer

Where the name actually is

  1. Check the team or about page first. Small companies put everyone there with faces and titles.
  2. Read the blog or news page: the person writing about the topic you help with is often the person who owns it.
  3. Read their job ads. An ad for a 'marketing coordinator' is a signed confession that marketing is overloaded - and the hiring manager's name is usually on the process.
  4. Search the company site for the department word plus 'email' or 'contact' - conference talks, podcasts and local press often name people your way.
  5. Verify the spelling and current role on LinkedIn before writing anything. A wrong title in line one wastes the whole email.

Writing the first email once you have the name

The email is shorter than the search. Reference one true, specific thing - a post they wrote, a job they posted, a product they shipped - and connect it to the outcome you provide in one sentence. Then a small, answerable ask: fifteen minutes, or a yes-or-no question about whether the problem is on their desk this quarter. The point of finding the right person is that you no longer need to shout - one relevant sentence to the right inbox outperforms a hundred generic ones to the wrong one.

What not to do

The free tool for this

There is no calculator that answers this one honestly, so here is the free set: eight calculators for rates, quotes, invoices, splits, prices and fees. They run in the page and send nothing anywhere.

If you would rather not build it yourself

The Outreach Kit is this method as a file: the search steps, the three-email sequence, and the tracker that counts replies per hundred so you know your real rate instead of your feelings. Outreach Kit is $16. See it on the shop, and there is a plain page about it here: what it holds.

Questions people actually ask

Is finding someone's work email creepy?

Work email is published for exactly this purpose - being reachable about work. What crosses the line is personal-channel outreach, fake familiarity, and pretending the contact is accidental. Be plainly, boringly honest about why you are writing.

What if I can only find info@?

Use it once, with a subject line that names the department and problem, and ask them to forward it: 'whoever owns invoicing at [company]' gets routed more often than you would expect. Then note the silence and move on.

How many people should I contact per company, ever?

One at a time. If they do not answer in a week or two, one different person with a different angle - never two at once, never the same person twice in a row.

Read next

How to follow up on a cold email without annoying anyone, How to tell whether your cold email is working, without guessing.

Buy it back to the shelf all guides